Tag: refund

refund

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A Starbucks store in Seoul on June 1 [YONHAP]

Starbucks Korea offers full prepaid card refunds amid brewing consumer boycott

Starbucks Korea, operated by local conglomerate Shinsegae Group's subsidiary SCK Company, will offer unconditional refunds of Starbucks prepaid card balances for about two weeks from Monday to June 14.

2026.6.1

Singer songwriter Kwon Jung-yeol, better known as his stage name 10cm [SCREEN CAPTURE]

10cm promises refunds to fans after throat condition impacts Singapore show

Singer-songwriter Kwon Jung-yeol, better known by the stage name 10cm, promised full refunds to fans who attended his Singapore concert after a sudden throat condition left him unable to deliver a satisfactory performance.

2026.3.15

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A PC bang decorated with themes from the popular Nexon game MapleStory is seen in Gangnam District, southern Seoul, on Oct. 23, 2025. [NEXON]

Nexon to refund MapleStory game users after item probability error

Game developer Nexon decided to fully refund all payments made by users of its new mobile game MapleStory: Idle RPG following accusations that the company manipulated in-game item probabilities.

2026.1.29

An SK Telecom store in Jongno District, central Seoul, on July 3 [NEWS1]

SKT responds to gov't order with termination fee waiver service

SK Telecom (SKT) has launched a refund inquiry service for users eligible for early termination fee waivers following a major hacking incident in April. The swift rollout comes just a day after the government found the company at fault.

2025.7.5

A customer participates in a protest of victims demanding refunds for items bought through credit cards or payment gateways on Qoo10-owned platforms TMON and WeMakePrice. The text reads: 'We demand fast refunds. Credit card companies and payment gateways are shifting the blame. Is it our fault for booking our first-ever vacations?' [YONHAP]

Qoo10 platform payment vendors refuse refunds for vacations, gift cards

Supplies and payment gateways on TMON and WeMakePrice are butting heads over the responsibility to refund customers who bought travel packages and gift cards.

2024.8.5

Customers wait around in the basement floor of TMON's office building in Gangnam District, southern Seoul, to register for refunds on Friday. [NEWS1]

'Nothing is getting done': Angry mob storms TMON offices over refund policy

Chaos erupted at TMON as customers swarmed the building demanding refunds, facing long waits in sweltering heat.

2024.7.26

The Mergepoint headquarters building in Yeongdeungpo, western Seoul [NEWS1]

After Mergepoint mess, FSS calls an emergency meeting

Digital coupon businesses are to be investigated by the Financial Supervisory Service (FSS) after a dramatic run on Mergepoint last Friday by a mob of angry customers. The FSS held an emergency meeting on Monday afternoon, called by governor ...

2021.8.17

Customers fill the headquarters of Mergeplus on Friday afternoon in Yeongdeungpo, western Seoul, demanding refunds after the company reduced the number of affiliated shops and stopped selling Mergemoney on Aug. 11. [YONHAP]

Customers swarm Mergepoint as FSS investigates coupon app

In a scene reminiscent of a bank run, angry customers swarmed the offices of Mergeplus Friday after the discount coupon company abruptly changed its terms of service, with police being called in to restore order and the mob trying to block ...

2021.8.15

A buffet in downtown Seoul on Oct. 12. Buffet where lmany family events are held were opened after the government eased social distancing restrictions starting this week. [YONHAP]

Customers now entitled to refunds for certain canceled reservations

Under the new rules, when customers cancel reservations at restaurants, they are entitled to up to 20 percent of the payments made, when the government has implemented Level 1 social distancing restrictions.

2020.10.14

Travel agency booths at Incheon International Airport Terminal 1 are almost empty on July 20. [YONHAP]

Airlines, bankrupt and otherwise, stiff passengers for refunds

With the collapse of global air travel, ticket holders are demanding refunds. Many are out of luck and out of money, as some airlines are bankrupt and others are stalling for time.

2020.7.30