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FTC orders seven major e-commerce platforms to revise unfair user agreements

Published: 27 Apr. 2026, 12:34 Updated: 27 Apr. 2026, 14:59

The logo of the Fair Trade Commission [NEWS2]

Korea's antitrust regulator on Monday ordered changes to unfair user agreements of seven major e-commerce platforms in an effort to better protect consumer rights.

The Fair Trade Commission (FTC) said that it reviewed such terms and identified 11 types of unfair clauses across four main categories used by platforms operated by Coupang, Naver, Kurly, SSG.com, Gmarket, 11Street and NOL Universe.

The companies agreed to revise the terms, following the regulator's recommendations, the FTC added.

According to the watchdog, the changes are intended to strengthen consumer protections and ensure safer handling of personal data by platform operators.

One of the clauses involved Coupang's former policy that prevented users from receiving refunds for prepaid Coupay Money balances after terminating their accounts, the FTC said.

Coupang had earlier said that about 3,000 user accounts were affected. However, a joint public-private investigation later found that the issue had impacted more than 33.6 million accounts.

Yonhap